Refund policy

We want you to love your Paw_ever purchase. If something isn't right, here's how returns and refunds work.

Return window

You have [30] days from the delivery date to request a return. To be eligible, your item must be unused, in its original condition, and in its original packaging, with proof of purchase.

How to start a return

Email Paw_ever@outlook.com with your order number and the reason for the return. We'll respond with instructions. Please do not send items back before contacting us — returns sent without prior approval may not be processed.

Return shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend a trackable shipping method, as we cannot guarantee we'll receive your returned item.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, contact us within [7 days] of delivery with photos, and we'll arrange a free replacement or full refund — no need to return the item unless we ask.

Refunds

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank or card provider, it may take additional time to appear.

Non-returnable items

Certain items cannot be returned, including [sale/clearance items, personalized or custom-made products, and hygiene-sensitive items]. Please check the product page before ordering.

Cancellations

Orders can be cancelled within [24 hours] of purchase before they enter fulfillment. After that, we may be unable to cancel, and standard return terms apply.

Contact

For all return and refund requests, email Paw_Ever@outlook.com